Refund & cancellation policy

Cancellation — stop future renewals

Sign in to your account, open membership / AI subscription, choose “停止续费” (Stop renewal), and confirm. The account shows the server-confirmed status and paid-through date. If the result is unknown, use the existing status check or retry of the same request; do not assume renewal has stopped. You may also request assistance from your registered account email at support@morandiai.com.

Once confirmed, cancellation stops future renewals. Paid access continues until the end of the already paid billing period; cancellation is not a refund. At expiry, multi-unit editing and external AI access are unavailable. Existing over-limit accounts retain viewing and CSV export and may archive eligible vacant units to return to the one-unit free allowance. Stopping renewal does not close or delete your free account.

Refunds — eligibility and exceptions

Digital subscription access is delivered after payment and entitlement verification. Fees for periods already used are generally not refundable, subject to the following protections and mandatory law.

• First purchase: first-time subscribers may request a full refund within 7 calendar days of the initial charge if paid features have only been tried for evaluation, rather than used for ongoing rental operations or sustained external AI/API workflows. We review the relevant account activity and the reason for the request; there is no percentage-based usage quota. If disputed, we explain the decision and preserve all mandatory rights.
• Duplicate charge: a verified duplicate billing charge is eligible for a full refund of the duplicate amount.
• Extended outage: a verified outage lasting at least 72 consecutive hours within our control is eligible for a proportionate refund or credit for the affected paid period.
• Service termination by us for reasons other than your breach: the unused prepaid period is eligible for a proportionate refund.
• Statutory rights: any applicable cooling-off, withdrawal or refund rights remain unaffected, including a 14-day withdrawal right where EU/UK law applies. Merely signing in does not automatically waive mandatory rights.

Request review at support@morandiai.com from your account email with the transaction reference, charge date and reason. Do not send card numbers, passwords or tenant records. We aim to acknowledge within 2 business days and process approved refunds within 5–10 business days; bank posting may take longer. Approved refunds go through Waffo Pancake to the original payment method. Contact us if the outcome is unclear; your card issuer’s dispute rights remain available.

Renewal charges, completed billing periods and accounts suspended for misuse do not automatically qualify for discretionary refunds, but the exceptions above and mandatory law still apply. A refund is separate from stopping renewal. We confirm its effect on paid access; a refunded subscription may lose its paid entitlement. Refund requests are reviewed by support, not an instant self-service refund button.