Terms of Service

1. Operator, acceptance and eligibility

Wei Lu, an independent developer (individual / sole trader), operates 租房管家 at https://landlord.morandiai.com. These terms govern the rental management software and membership. By creating an account or subscribing you agree to these terms and acknowledge the Privacy Policy. You must be at least 18 and authorized to act for any organization you represent. If you disagree, do not use the service.

2. Service and delivery

The service is digital SaaS for landlords to manage rooms, tenants, rent, deposits and move-outs. It records actual receipts confirmed by the landlord and generates editable reminder text for the landlord to copy and send. It neither automatically collects tenant rent nor automatically sends reminder SMS. Account records are stored in the cloud after sign-in. Tenants have no direct login. Membership enables multiple units and external AI connections after payment and entitlement verification; a checkout return alone does not establish access. AI assistants and model services are supplied by the user, not included in membership.

3. Account and responsible use

Provide accurate account information, protect your password and API keys, and report suspected unauthorized access to support@morandiai.com. You are responsible for activity you authorize and for lawful collection of tenant information. Do not upload unnecessary sensitive documents, infringe privacy or intellectual property, harass tenants, commit fraud, redistribute credentials, bypass membership or security controls, or disrupt the service. Review and authorize any AI assistant’s access and actions; revoke credentials when no longer needed.

4. Subscription plan

The free allowance is one unarchived independent rental room per account. Membership is USD 9.90 per account per month for multi-unit management and external MCP / dedicated API key / assistant authorization access. See Pricing for the complete offer. Failed, expired or refunded subscriptions do not grant paid capabilities.

5. Recurring billing authorization and payment

By expressly subscribing and providing a payment method at checkout, you authorize Wei Lu, through Waffo Pancake, to charge the stated monthly subscription fee and applicable taxes on a recurring basis until you stop renewal. The subscription automatically renews at each monthly billing boundary. The final total is shown before confirmation. We will give at least 14 days’ advance notice of material price changes before they apply to a future renewal, allowing you to stop renewal first. Payment card data is processed by Waffo Pancake and is not stored on our servers. Subscription payment is separate from rent receipts you record for tenants.

Cancellation — stop future renewals

Sign in to your account, open membership / AI subscription, choose “停止续费” (Stop renewal), and confirm. The account shows the server-confirmed status and paid-through date. If the result is unknown, use the existing status check or retry of the same request; do not assume renewal has stopped. You may also request assistance from your registered account email at support@morandiai.com.

Once confirmed, cancellation stops future renewals. Paid access continues until the end of the already paid billing period; cancellation is not a refund. At expiry, multi-unit editing and external AI access are unavailable. Existing over-limit accounts retain viewing and CSV export and may archive eligible vacant units to return to the one-unit free allowance. Stopping renewal does not close or delete your free account.

Refunds — eligibility and exceptions

Digital subscription access is delivered after payment and entitlement verification. Fees for periods already used are generally not refundable, subject to the following protections and mandatory law.

• First purchase: first-time subscribers may request a full refund within 7 calendar days of the initial charge if paid features have only been tried for evaluation, rather than used for ongoing rental operations or sustained external AI/API workflows. We review the relevant account activity and the reason for the request; there is no percentage-based usage quota. If disputed, we explain the decision and preserve all mandatory rights.
• Duplicate charge: a verified duplicate billing charge is eligible for a full refund of the duplicate amount.
• Extended outage: a verified outage lasting at least 72 consecutive hours within our control is eligible for a proportionate refund or credit for the affected paid period.
• Service termination by us for reasons other than your breach: the unused prepaid period is eligible for a proportionate refund.
• Statutory rights: any applicable cooling-off, withdrawal or refund rights remain unaffected, including a 14-day withdrawal right where EU/UK law applies. Merely signing in does not automatically waive mandatory rights.

Request review at support@morandiai.com from your account email with the transaction reference, charge date and reason. Do not send card numbers, passwords or tenant records. We aim to acknowledge within 2 business days and process approved refunds within 5–10 business days; bank posting may take longer. Approved refunds go through Waffo Pancake to the original payment method. Contact us if the outcome is unclear; your card issuer’s dispute rights remain available.

Renewal charges, completed billing periods and accounts suspended for misuse do not automatically qualify for discretionary refunds, but the exceptions above and mandatory law still apply. A refund is separate from stopping renewal. We confirm its effect on paid access; a refunded subscription may lose its paid entitlement. Refund requests are reviewed by support, not an instant self-service refund button.

8. Billing disputes

Contact support@morandiai.com with the account email and transaction reference to investigate incorrect charges or access. Do not submit full card details. Contacting support does not remove mandatory consumer remedies or the right to dispute a charge through your payment provider.

9. Data, intellectual property and external AI

You retain rights in your records and permit us to process them to deliver the service as described in the Privacy Policy. We retain rights in our software and branding. Your authorized external assistants can read or change data within granted permissions; their providers have separate terms. Verify their actions and generated content. AI suggestions may be inaccurate and are not legal, accounting or financial advice.

10. Availability, disclaimers and liability

We provide the service as available and as is, to the extent law permits, without guaranteeing uninterrupted access or the accuracy of landlord-entered or AI-generated records. Check receipts against bank or payment records. Bill CSV export is not a full backup. To the extent permitted by law, we exclude indirect or consequential loss and limit aggregate liability to subscription fees paid during the 12 months before the event. This does not exclude fraud, deliberate misconduct, liability that cannot legally be limited, or mandatory consumer rights.

11. Suspension, termination and account closure

We may restrict or suspend accounts for material breach, suspected fraud, security threats or legal requirements, with notice and a chance to remedy where appropriate and lawful. Urgent protection may require immediate restriction. If we discontinue paid service without your breach, the unused prepaid period is refundable as described above. You may request account closure at support@morandiai.com; there is no one-click complete deletion facility. Subscription cancellation alone keeps your free account and records. After a verified closure request, ordinary account and ledger deletion is targeted within 90 days, subject to the retention exceptions in the Privacy Policy. This is a manual process, not a promise of immediate deletion of every database or backup.

12. Governing law, changes and contact

These terms are governed by the laws of the People's Republic of China, without prejudice to mandatory consumer-protection rights of your country of residence. Contact support@morandiai.com for informal dispute resolution, general support, billing, cancellation, refunds, privacy or security. Material terms changes will be notified at least 14 days before taking effect through the service or account email. Any unenforceable provision leaves the remainder in effect.